How Do You React to the Upset Customer?

Bill and Bryan take a look at how to react to upset, annoying, frustrating clients. This comes from an actual letter that one of Bryan’s clients received from a customer. You may not experience this client behavior too often, but when you do, they reveal some ways to think through it prior to reacting.

Posted on by Bill Caskey in Advanced Selling Podcast

One Response to How Do You React to the Upset Customer?

  1. Roz Bennetts

    Yes, using some abbreviations is ok, as long as they are widely used and understood in your field but there’s no need to use them otherwise – if you do all you’ll achieve is a) an irritated client, or b) a client that has no idea what you’re talking about but is too embarassed to say. Counter-productive, period.