Episode #469: The Importance of Customer Experience

, ,

What kind of customer experience do you give your brand new customers?

In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale review the hazards of ignoring the customer experience. We all want more referrals and we all want to grow our current client business, but do we do all we can to make that experience with them such that they want to give us more referrals and more money?

Bill and Bryan give you six ideas that you can implement almost immediately, with little cost, that will help you rebuild or reconstruct your customer experience.

Also mentioned in this podcast:

Podcast: Subscribe in iTunes | Play in new window | Download

Episode #468: Practice, Practice, Practice

, ,

What is your relationship with practice?

In this week’s episode, Bill Caskey and Bryan Neale introduce you to some new ways to practice the craft of selling. They give you five insights that you can use to better hone your skills when you are preparing for a call or a presentation.

Aristotle said, “We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

Also mentioned in this podcast:

Podcast: Subscribe in iTunes | Play in new window | Download