In this episode, you can hear parts of the “2013 Goal Setting Guide,” which you can download here.

The fact is that fewer than 10% of people set goals. Now, that number might be slightly higher for sales people but our experience says not that much higher. Today, Bryan, Bill and Brooke relay a process they go through with their clients. They give you a handful of these now, then you can download the rest at the podcast site.

We’re also wanting ideas for shows for next year, so make sure you get your request in by emailing us at [email protected]

What happens when you think the relationship is going great but, suddenly, out of nowhere BOOM! The customer lowers the boom on you? You can react (like we all want to do) and bring all your emotions out. BUT, that might not be the best strategy.

In this episode, Bryan had a client who actually had this very thing happen with a so-called “satisfied client.”

Also mentioned in this podcast:

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