In this entertaining episode, Bill Caskey speaks with content marketing veteran Erik Deckers about the plague of corporate jargon in today’s business world.

Deckers, owner of a content marketing agency and longtime humor columnist, shares his insights on why phrases like “let’s double click on that” and “value prop” are undermining clear communication in business. The conversation explores why professionals fall into using corporate buzzwords, how it affects their message clarity and practical ways to communicate more effectively.

Whether you’re guilty of “circling back” or building planes while flying them, this episode offers a refreshing take on the importance of straightforward business communication and the power of writing like you’re talking to your mom.

Learn more about Erik and follow his blog at http://erikdeckers.com. You can also see some of his work at https://problogservice.com/.

 

Is it time to make a BOLD move in your business? If so, download our brand new book, “12 Bold Moves – Insider Secrets to Reinventing Yourself and Your Business.” http://12boldmoves.com

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In this solo episode, Bryan talks with empathy consultant Liesel Mertes about the transformative power of empathy in sales. Liesel shares how the loss of her daughter Mercy led her to help companies build empathetic cultures.

They explore how empathy helps salespeople understand their customers beyond the immediate problem, creating deeper, more meaningful connections. For sales leaders, fostering empathy means building trust and psychological safety within teams.

Liesel stresses that empathy is an ongoing practice, essential for driving better sales outcomes.

Curious about the role of empathy in the Blind Zebra Sales Operating System? You can learn more here.

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