Tag Archive for: bryan neale

How Do You React to the Upset Customer?

Bill and Bryan take a look at how to react to upset, annoying, frustrating clients. This comes from an actual letter that one of Bryan’s clients received from a customer. You may not experience this client behavior too often, but when you do, they reveal some ways to think through it prior to reacting.

What We Would Do If We Were in Your Business

We get the following questions all the time: “How do  I generate more leads?” “How do I close more sales?” “How do I position my product so my customer sees my value?” So many of those questions…that we decided to answer them once and for all by telling you how we would operate your business if we were in your shoes.