Tag Archive for: customer

Episode #750: Creating a Stellar Customer Experience

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In this episode of The Advanced Selling Podcast, Bill and Bryan dive into the importance of customer experience beyond the sales process.

Bryan shares a nerve-wracking car buying experience, highlighting the significance of every touchpoint a customer encounters. From the initial sales interaction to the onboarding process and beyond, the guys discuss the impact of consistent and thoughtful customer experience.

Tune in to discover how exceptional customer experiences can lead to increased referrals and long-term customer loyalty.

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Episode #519: How Can Customers Believe In Your Value If They Can’t See It?

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In this episode of The Advanced Selling Podcast, Bill Caskey and Bryan Neale take on a mailbag question from a listener named Alyx. Alyx is in the Health and Wellness industry and her question was, “how does one communicate value in a market where there are fads and fixes that people opt for?”

Bill and Bryan discuss how a lot of this gets back to how you see the world of selling today, and are you part marketer and part seller, or just part seller? Many of the guys’ tips and tactics around this question have to do with you putting a slightly different hat than you’re used to when you facing this issue.

Do you have a question you’d like the guys to address? Send us a voice memo to [email protected]!

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