What To Do When The Customer Takes Advantage of You

In this week’s episode, Bill answers a letter from a listener who has a prospect trying to take advantage of the value he brings. This prospect is asking for a lot of unpaid consulting, then bidding it out to other vendors.

But, even though this scenario is common, there are many other circumstances where your customer and you should have a heart-to-heart talk. Bill addresses how that conversation may sound.

Also mentioned in the podcast:

• The Evolution of a Salesperson INFOGRAPHIC
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